The image is a freebie by Wendy from Digital doodling. http://digital-doodling.blogspot.com/
I put some flock on her fur. Don't know if it came out clear enough in the photo for you to see.
I finally got my new car! Who would have known how much drama there would be when we decided to buy a new car? It takes us a very long time to make a decision this big (the last time we bought a car was 10 years ago!) So it came as a surprise to us that there was so much to be done. We decided to buy two cars instead of just one. Go big or go home I say!
We used the pay out from the insurance and traded my car in as a deposit. When we could not find the original registration papers for my car, DH took the morning off from work to get duplicates from the licensing office in town. I couldn't do it, because the car was in his name! Only those of you living in South Africa will know the agony. Took him two hours to find out that the original papers were still in the bank's posession. We paid off the car about 6 years ago, and they still had the papers?!!!
Off DH went to the bank to get them. Only to be told, "Sorry sir, they have been archived and it will take 7 - 10 working days to retrieve them." By this time DH was late for a meeting and could not stay any longer to argue. He phoned me and told me (actually shouted at me ).
I phoned the bank's head office, only to be calmly told the same thing. By this time, I was getting 'slightly' annoyed. After all. this document was legally ours, and you would think that they would make sure that a document that did not legally belong to them, was given to the legal owners 6 years ago. But NO! Sorry mam, it is your responsability to ask for the document, otherwise we just keep it!!! What the......?
Eventually that afternoon, I go to our local branch where I meet a delightful young man called Jacob Tau. Poor Jacob, he was the one that had to deal with my DH's anger that morning. This young man went out of his way to help. He phoned everybody he could think of that could possibly help, eventually finding somebody that was willing to write a letter stating that we are the legal owners of the car and that the bank would forward the papers asap. The dealer was prepared to accept the document, so we were very happy.
I must tell you, it took poor Jacob three days to get the letter out of this person. Eventually, on Thursday, he told me to sit in his office and not to leave without the letter. It took him three more hours! He would phone, tell the person on the other side who he was, ask them where the letter was and then tell them that the client was sitting in the office, refusing to leave untill he had the letter and that he did not feel like sleeping over in the bank that night, so would they PLEASE type the letter while he was holding? I was very amused, but also very grateful to this young man that so abviously was really trying to help me.
Finally, after he had to explain to the person on the other end how to actually scan and e-mail the letter, I had the document in my hand. While I was in his office, a very distinguished gentleman walked in, shook my hand and thanked me for doing business with Nedbank. I told him that I really wished that I could say that it was a pleasure, but it was an incredible frustration. He looked at me with surprise and I went on to tell him the whole story, making sure I told him what a wonderful asset Jacob was to Nedbank, and that I hoped that they appreciate having people like Jacob work for them. He assured me that they did and then left. When I asked Jacob who that was, he told me it was the new regional manager of the bank! Poor guy could not stop thanking me for saying what I did. I just hope that he gets his due reward. We need more people like Jcob Tau in South Africa!
After all of that, who would believe that the buying of a car would threaten to rip my family apart? I am still debating whether I should post about it. Maybe in a few days when I have recovered from the shock of it all an I can think logically about it.